Privacy Policy
IntegrityTeks (“we”, “our”, “us”) is a Canadian IT services company based in Oakville, Ontario, providing managed IT support, cybersecurity services, and technology solutions for homes and small businesses across the GTA.
We are committed to protecting your privacy and safeguarding any personal or business information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our IT services.
We follow responsible data handling practices in line with applicable Canadian privacy standards, including PIPEDA (Personal Information Protection and Electronic Documents Act).
Information We Collect
We collect only the information necessary to provide IT support, respond to inquiries, and improve our services.
1. Personal Information You Provide
You may voluntarily provide personal information when you:
- Contact us for IT support or consulting
- Request a service quote or consultation
- Subscribe to updates or communications
- Communicate with us via email or forms
This may include:
- Name
- Email address
- Phone number
- Business information (if applicable)
- Details related to your IT issue or service request
We only collect what is needed to deliver effective IT support and customer service.
2. Website Usage & Technical Data
When you visit our website, we may automatically collect non-identifying information such as:
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Referring website or search terms
- General interaction data
This helps us improve website performance, SEO visibility, and user experience.
How We Use Your Information
We use collected information to:
- Provide IT support and managed IT services
- Respond to service requests and inquiries
- Deliver cybersecurity and technical assistance
- Improve website performance and user experience
- Analyze traffic and optimize SEO and local search visibility
- Communicate important service updates
- Maintain system security and prevent fraud or misuse
We do not sell, rent, or trade personal information under any circumstances.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our site.
Cookies may be used to:
- Analyze website traffic and performance
- Improve page load speed and usability
- Support SEO and marketing analytics
- Enhance user experience on return visits
You can disable cookies through your browser settings at any time. Some website features may not function correctly if cookies are disabled.
IP Addresses & Security Monitoring
We automatically collect IP addresses for security, diagnostics, and system administration purposes.
This information helps us:
- Detect and prevent cyber threats
- Maintain website security and uptime
- Analyze anonymous traffic patterns
IP addresses are not used to personally identify users.
How We Share Information
We keep your information strictly confidential. We only share data in limited circumstances:
- With trusted IT service providers who assist in delivering our services
- When required by law, regulation, or legal process
- To protect the rights, security, or integrity of our systems, clients, or business
All third parties are required to handle information securely and only for authorized purposes.
Data Security & Protection
IntegrityTeks takes data security seriously. We implement appropriate safeguards including:
- Secure systems and access controls
- Data encryption where applicable
- Regular security monitoring
- Administrative and technical safeguards
While no system can guarantee 100% security, we continuously improve our protections to reduce risk.
Data Storage (Canada-Based Hosting)
Your information is primarily stored and processed in Canada. In some cases, third-party tools may process data outside Canada, but only when necessary for service delivery or technical operations.
Your Rights (Access & Correction)
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate data
- Request deletion of your data (where legally applicable)
- Withdraw consent for non-essential communications
To make a request, please contact us using the details on our website.
Third-Party Websites
Our website may contain links to third-party websites. IntegrityTeks is not responsible for the privacy practices, content, or policies of external websites. We recommend reviewing their privacy policies before sharing personal information.
Children’s Privacy
Our services are intended for individuals aged 14 and older. We do not knowingly collect personal information from children without appropriate consent.
Data Retention
We retain personal and service-related data only as long as necessary to:
- Provide IT services and support
- Meet legal and regulatory requirements
- Maintain business records
After this period, data is securely deleted or anonymized.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in technology, services, or legal requirements.
The most current version will always be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
IntegrityTeks
Oakville, Ontario, Canada
(Use contact form or business email listed on our website)