Serving Oakville · Burlington · Milton · Mississauga
Remote & on-site support available (416) 827-1224
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Payments & Billing

IntegrityTeks Inc. offers simple and secure payment options for residential and small business clients in Oakville and surrounding areas.

Accepted Payment Methods

  • Interac e-Transfer
  • Business Cheque

Interac e-Transfer (Preferred Method)

Please send all e-Transfers to:
eTransfer@iteks.ca

In some cases, your invoice may specify an alternate email.

Important:

  • Payments are typically processed within minutes, but may take up to 1 hour depending on your bank
  • Equipment and services are released only after full payment is received and confirmed
  • Please include your invoice number in the transfer notes whenever possible

Remote Support Payments

Remote IT support time is billed in advance or as stated on your invoice.

Payment is completed via Interac e-Transfer using the instructions provided on your invoice or by our team.

Invoice Terms

  • Payment is due as stated on your invoice
  • Late fees may apply after 30 days overdue
  • Interest of 1.5% per month may be charged on outstanding balances (compounded daily)
  • Accounts over 90 days overdue may be sent to collections, and recovery fees of up to 33% may apply

Equipment Pickup Policy

All serviced or assessed equipment must be paid in full before release.

  • Pickup is scheduled after payment confirmation
  • Equipment will not be released with partial payment

Storage & Unclaimed Equipment

  • Equipment is stored for up to 2 weeks at no charge
  • After 2 weeks, storage fees may apply (up to $10/day)
  • After 30 days with no response, final pickup notice will be issued
  • If unclaimed after 48 hours of final notice, equipment may be disposed of at our discretion

Restocking & Handling Fees

For parts ordered specifically for repairs:

  • Up to 25% restocking/handling fee may apply
  • No fee is charged if parts are defective on arrival or installation
  • If a part does not resolve the issue but is functional, fees may apply depending on supplier policies
  • You will be notified if supplier restocking fees exceed 25% before any charge is applied

Billing Transparency

We are committed to clear and transparent billing. If you have any questions about your invoice or payment instructions, please contact us before making payment.